Interactive Kiosk Market Analysis and Global Forecast (2021-2028) with COVID Impact Analysis

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Report Code: EB_ES_276| Page: 216| Published Date: Nov 2021

Interactive Kiosk Market by Offering (Hardware, Software, and Services), Type (Bank Kiosks, Self-service Kiosks, and Vending Kiosks), Location Type (Indoor and Outdoor), Size (17”-32” and Above 32”), Industry Vertical (Retail, Healthcare, BFSI, Government, Transportation, Hospitality, Others), and Region – Global Forecast to 2028

Categories: Display Technology, Electronics and Semiconductor

Description

Category: Semiconductor and Electronics

Sub-category: Display Technology

An Interactive Kiosk is a computer terminal that is integrated with software that offers access to information and various applications for the purpose of education, commerce, communication, and entertainment. Interactive kiosks provide a wide variety of services such as issuing hotel key-cards, sell goods in exchange for money like in the case of vending kiosks, surf through any library book, access all kinds of information, carry out online bank transactions, and print out airplane tickets or railway tickets, among others. The global Interactive Kiosk Market is valued at USD 17.6 billion in 2020 and is estimated to reach USD 37.4 billion by the year 2028 with a CAGR of 9.5%.

Source: EBI Analysis

Growth Factors

Some of the drivers responsible for influencing the interactive Kiosk Market are innovations and developments in display technology, lower investment costs as compared to traditional outlets, enhanced applications besides the conventional ones and better shopping experience.

1) Rising Penetration of Vending kiosks

In 2019, the largest share in the market was acquired by the vending kiosks segment. These types of kiosks are used at airports, supermarkets, hospitals, hotels, railway stations, malls, gas stations, and almost every place where anyone can imagine. Since vending kiosks are extremely efficient and easy to use and don’t need any employee or manpower to make use of it the demand for these are extremely high. This is a definite boost to the interactive Kiosk Market.

2) Increasing demand of interactive kiosk from various sectors

Interactive Kiosks are highly demanded across all industries and are used widely in retail stores, malls, airports, hospitals, banks, and railway stations among others. Interactive kiosks are significantly used in the aforementioned application area due to its ease of use, enhanced customer experience, decreased transaction time, improved interaction and sales efficiency. The interactive kiosks are significantly being deployed as ticket vending machine in transportation applications such as bus stands, railways and airports. The growing use of interactive kiosks in these applications is expected to increase its demand over the next few years.

Restraining factors

Some of the challenges faced by the interactive Kiosk market are security concerns with increasing cybercrime, phishing attacks, and customer data privacy. High cost of ownership is also expected to pose as another barrier to the interactive Kiosk market growth.

Key Insight in the report:

The global interactive kiosk market report covers Executive Summary, Market Dynamics, Trend Analysis, Market Size and Forecast, Competitive Intelligence, Market Positioning, Product Benchmarking, and Opportunity Analysis.

The report covers extensive competitive intelligence which includes following data points:

Business Overview
Business Model
Financial Data
Financial – Existing
Financial – Funding
Product Segment Analysis and specification
Recent Development and Company Strategy Analysis
SWOT Analysis

The report covers market sizing and forecasting at the country level as well as at the segment level. The interactive kiosk market is analyzed across below-mentioned different segments:

Offering	Type	Location	Panel Size	Industry Vertical
Hardware	Bank Kiosks	Indoor	17”–32”	Retail
Software	Self-service Kiosks	Outdoor	Above 32”	Healtdcare
Services	Vending Kiosks			BFSI
				Government
				Transportation
				Hospitality
				Others

The global interactive kiosk market is divided by offering, location, panel size, type, vertical and region. By location it is categorized as indoor and outdoor. By panel size it is classified as between 17”–32” and above 32”. By offering it is further bifurcated into Hardware, Software, and Services. By Type it segmented as, Bank Kiosks, Self-service Kiosks and Vending Kiosks. Lastly, by vertical the interactive Kiosk market is classified as Retail, Healthcare, Banking & Financial Services, Government, Transportation, Hospitality, Entertainment and Others (Corporate and Education). By region it is further sub- divided into North America, Europe, Asia Pacific, and Rest of the World.

Interactive Kiosk Market is also analyzed across below-mentioned regions/countries

Edge Computing Market

Regional analysis

North America accounted for the largest share in interactive kiosk market in 2020. The reasons contributing to the highest market share include high customer adopting rates coupled with strong economic conditions. Furthermore, rising demand from healthcare, retail, finance, travel and entertainment industries fuels the market growth in this region. Retailers in North America are constantly trying to improve the customer experience and increase their satisfaction levels which is leading to an aggregated demand for Interactive Kiosks in this region. Asia Pacific is estimated to have the highest growth compared to any other region during the forecast period owing to the growing retail sector in several developing countries.

Some of the key players in of interactive Kiosk Market include:

Siemens AG
IBM Corporation
Diebold Inc.
KIOSK Information Systems Inc.
Phoenix Kiosk Inc.
Meridian Kiosks Inc
Embross Group Pvt Ltd
IER SAS
Wincor Nixdorf AG
Kontron AG

Recent developments

In January 2020, Meridian Kiosks Incorporated revealed their latest kiosk series-the Evolution. The first line of this new series of kiosks was launched at the National Retail Federation’s 2020 ‘Big Show’ in New York City. The Evolution line of kiosks consists of a new feature that is an interchangeable head unit which can be configured in three different ways which are wall mounted unit, countertop and freestanding. This will definitely put Meridian Kiosks Incorporated at an edge over the other companies in the interactive Kiosk market.

REPORT CONTENT BRIEF:

High level analysis of the current and future market trends and opportunities
Detailed analysis on current market drivers, restraining factors, and opportunities in the future
Interactive kiosk market historical market size for year 2020, and forecast from 2021 to 2028
Vendor market share analysis at each product level
Competitor analysis with a detailed insight into its product segment, financial strength, and strategies adopted.
Identifies key strategies adopted including product launches and developments, mergers and acquisitions, joint ventures, collaborations and partnerships as well as funding taken and investment done, among others.

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Table of Content

Table of Contents

Chapter 1.   Executive Summary

Chapter 2.   Scope of The Study

                     2.1.   Market Definition

                     2.2.   Scope of The Study

                               2.2.1.   Objectives of Report

                               2.2.2.   Limitations

                     2.3.   Market Structure

Chapter 3.   Evolve BI Methodology

Chapter 4.   Market Insights and Trends

                     4.1.   Supply/ Value Chain Analysis

                               4.1.1.   Raw Material Providers

                               4.1.2.   Manufacturing Process

                               4.1.3.   Distributors/Retailers

                               4.1.4.   End Users

                     4.2.   Porter’s Five Forces Analysis

                             4.2.1.   Threat of New Entrants

                               4.2.2.   Bargaining Power of Buyers

                               4.2.3.   Bargaining Power of Suppliers

                               4.2.4.   Threat of Substitutes

                               4.2.5.   Industry Rivalry

                     4.3.   Impact of COVID19 on Digital Out of Home Market

                               4.3.1.   Impact on Market Size

                               4.3.2.   End User Trend, Preferences and Budget Impact

                               4.3.3.   Regulatory Framework/Government Policies

                               4.3.4.   Key Players Strategy to Tackle Negative Impact

                               4.3.5.       Opportunity Window

Chapter 5.   Market Dynamics

                     5.1.   Introduction

                     5.2.   DROC Analysis

                               5.2.1.   Drivers

                               5.2.2.   Restraints

                               5.2.3.   Opportunities

Chapter 6.   Global Interactive Kiosk Market, By Offering

                     6.1.   Introduction

                     6.2.   Hardware

                     6.3.   Software

                     6.4.   Services

Chapter 7.   Global Interactive Kiosk Market, By Location

                     7.1.   Introduction

                     7.2.   Indoor

                     7.3.   Outdoor

Chapter 8.   Global Interactive Kiosk Market, By Panel Size

                     8.1.   Introduction

                     8.2. 17”–32”

                     8.3.   Above 32”

Chapter 9.   Global Interactive Kiosk Market, By Type

                     9.1.   Introduction

                     9.2.   Bank Kiosks

                     9.3.   Self-service Kiosks

                     9.4.   Vending Kiosks

Chapter 10.   Global Interactive Kiosk Market, By Industry Vertical

                     10.1.   Introduction

                     10.2.   Retail

                     10.3.   Healthcare

                     10.4.   BFSI

                     10.5.   Government

                     10.6.   Transportation

                     10.7.   Hospitality

                     10.8.   Others

Chapter 11.   Global Interactive Kiosk Market, By Region

                     11.1.   Introduction

                     11.2.   North America

                               11.2.1.   Introduction

                               11.2.2.   Driving Factors, Opportunity Analyzed and Key Trends

                               11.2.3.   Market Size and Forecast, By Country, 2021 - 2028

                               11.2.4.   Market Size and Forecast, By Offering, 2021 - 2028

                               11.2.5.   Market Size and Forecast, By Location, 2021 - 2028

                               11.2.6.   Market Size and Forecast, By Panel Size, 2021 – 2028

                               11.2.7.   Market Size and Forecast, By Type, 2021 – 2028

                               11.2.8.   Market Size and Forecast, By Industry Verticals, 2021 – 2028

                               11.2.9.   US

                                              11.2.9.1.   Introduction

                                             11.2.9.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.2.9.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.2.9.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.2.9.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.2.9.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.2.9.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.2.10.   Canada

                                              11.2.10.1.   Introduction

                                              11.2.10.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.2.10.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.2.10.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.2.10.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.2.10.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.2.10.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                     11.3.   Europe

                               11.3.1.   Introduction

                               11.3.2.   Driving Factors, Opportunity Analyzed and Key Trends

                               11.3.3.   Market Size and Forecast, By Country, 2021 - 2028

                               11.3.4.   Market Size and Forecast, By Offering, 2021 - 2028

                               11.3.5.   Market Size and Forecast, By Location, 2021 - 2028

                               11.3.6.   Market Size and Forecast, By Panel Size, 2021 – 2028

                               11.3.7.   Market Size and Forecast, By Type, 2021 – 2028

                               11.3.8.   Market Size and Forecast, By Industry Verticals, 2021 – 2028

                               11.3.9.   Germany

                                              11.3.9.1.   Introduction

                                              11.3.9.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.3.9.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.3.9.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.3.9.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.3.9.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.3.9.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.3.10.   France

                                              11.3.10.1.   Introduction

                                              11.3.10.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.3.10.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.3.10.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.3.10.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.3.10.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.3.10.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.3.11.   UK

                                              11.3.11.1.   Introduction

                                              11.3.11.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.3.11.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.3.11.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.3.11.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.3.11.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.3.11.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.3.12.   Nordic Region

                                              11.3.12.1.   Introduction

                                              11.3.12.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.3.12.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.3.12.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.3.12.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.3.12.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.3.12.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.3.13.   Rest Of Europe

                                              11.3.13.1.   Introduction

                                              11.3.13.2. Driving Factors, Opportunity Analyzed and Key Trends

                                              11.3.13.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.3.13.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.3.13.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.3.13.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.3.13.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                     11.4.   Asia-Pacific

                               11.4.1.   Introduction

                               11.4.2.   Driving Factors, Opportunity Analyzed and Key Trends

                               11.4.3.   Market Size and Forecast, By Country, 2021 - 2028

                               11.4.4.   Market Size and Forecast, By Offering, 2021 - 2028

                               11.4.5.   Market Size and Forecast, By Location, 2021 - 2028

                               11.4.6.   Market Size and Forecast, By Panel Size, 2021 – 2028

                               11.4.7.   Market Size and Forecast, By Type, 2021 – 2028

                               11.4.8.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.4.9.   China

                                              11.4.9.1.   Introduction

                                              11.4.9.2. Driving Factors, Opportunity Analyzed and Key Trends

                                              11.4.9.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.4.9.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.4.9.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.4.9.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.4.9.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.4.10.   India

                                              11.4.10.1.   Introduction

                                              11.4.10.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.4.10.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.4.10.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.4.10.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.4.10.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.4.10.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.4.11.   Japan

                                              11.4.11.1.   Introduction

                                              11.4.11.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.4.11.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.4.11.4. Market Size and Forecast, By Location, 2021 - 2028

                                              11.4.11.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.4.11.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.4.11.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.4.12.   South Korea

                                              11.4.12.1.   Introduction

                                              11.4.12.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.4.12.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.4.12.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.4.12.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.4.12.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.4.12.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                               11.4.13.   Rest Of Asia-Pacific

                                              11.4.13.1.   Introduction

                                              11.4.13.2.   Driving Factors, Opportunity Analyzed and Key Trends

                                              11.4.13.3.   Market Size and Forecast, By Offering, 2021 - 2028

                                              11.4.13.4.   Market Size and Forecast, By Location, 2021 - 2028

                                              11.4.13.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                                              11.4.13.6.   Market Size and Forecast, By Type, 2021 – 2028

                                              11.4.13.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

                     11.5.   Rest Of The World (RoW)

                               11.5.1.   Introduction

                               11.5.2.   Driving Factors, Opportunity Analyzed and Key Trends

                               11.5.3.   Market Size and Forecast, By Offering, 2021 - 2028

                               11.5.4.   Market Size and Forecast, By Location, 2021 - 2028

                               11.5.5.   Market Size and Forecast, By Panel Size, 2021 – 2028

                               11.5.6.   Market Size and Forecast, By Type, 2021 – 2028

                             11.5.7.   Market Size and Forecast, By Industry Verticals, 2021 - 2028

Chapter 12.   Company Landscape

                     12.1.   Introduction

                     12.2.   Vendor Share Analysis

                     12.3.   Key Development Analysis

                     12.4.   Competitor Dashboard

Chapter 13.   Company Profiles

                     13.1.   Siemens AG

                               13.1.1.   Business Overview

                               13.1.2.   Financial Analysis

                                              13.1.2.1.   Financial – Existing/Funding

                               13.1.3.   Product Portfolio

                               13.1.4.   Recent Development and Strategies Adopted

                               13.1.5.   SWOT Analysis

                     13.2.   IBM Corporation

                               13.2.1.   Business Overview

                               13.2.2.   Financial Analysis

                                              13.2.2.1.   Financial – Existing/Funding

                               13.2.3.   Product Portfolio

                               13.2.4.   Recent Development and Strategies Adopted

                               13.2.5.   SWOT Analysis

                     13.3. Diebold Inc.

                               13.3.1.   Business Overview

                               13.3.2.   Financial Analysis

                                              13.3.2.1.   Financial – Existing/Funding

                               13.3.3. Product Portfolio

                               13.3.4.   Recent Development and Strategies Adopted

                               13.3.5.   SWOT Analysis

                     13.4.   KIOSK Information Systems Inc.

                              13.4.1.   Business Overview

                               13.4.2.   Financial Analysis

                                              13.4.2.1.   Financial – Existing/Funding

                               13.4.3.   Product Portfolio

                               13.4.4.   Recent Development and Strategies Adopted

                               13.4.5.   SWOT Analysis

                     13.5.   Phoenix Kiosk Inc.

                               13.5.1.   Business Overview

                               13.5.2.   Financial Analysis

                                              13.5.2.1.   Financial – Existing/Funding

                               13.5.3.   Product Portfolio

                               13.5.4.   Recent Development and Strategies Adopted

                               13.5.5.   SWOT Analysis

                     13.6.   Meridian Kiosks Inc

                               13.6.1.   Business Overview

                               13.6.2.   Financial Analysis

                                              13.6.2.1.   Financial – Existing/Funding

                               13.6.3.   Product Portfolio

                               13.6.4.   Recent Development and Strategies Adopted

                               13.6.5.   SWOT Analysis

                     13.7.   Embross Group Pvt Ltd

                               13.7.1.   Business Overview

                               13.7.2.   Financial Analysis

                                              13.7.2.1.   Financial – Existing/Funding

                               13.7.3.   Product Portfolio

                               13.7.4.   Recent Development and Strategies Adopted

                               13.7.5.   SWOT Analysis

                     13.8.   IER SAS

                               13.8.1.   Business Overview

                               13.8.2.   Financial Analysis

                                              13.8.2.1.   Financial – Existing/Funding

                               13.8.3.   Product Portfolio

                               13.8.4.   Recent Development and Strategies Adopted

                               13.8.5.   SWOT Analysis

                     13.9.   Wincor Nixdorf AG

                               13.9.1.   Business Overview

                               13.9.2.   Financial Analysis

                                              13.9.2.1.   Financial – Existing/Funding

                               13.9.3.   Product Portfolio

                               13.9.4.   Recent Development and Strategies Adopted

                               13.9.5.   SWOT Analysis

                     13.10.   Kontron AG

                               13.10.1.   Business Overview

                               13.10.2.   Financial Analysis

                                              13.10.2.1.   Financial – Existing/Funding

                               13.10.3.   Product Portfolio

                               13.10.4.   Recent Development and Strategies Adopted

                               13.10.5.   SWOT Analysis

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