Chapter 1. Executive Summary
Chapter 2. Scope Of The Study
2.1. Market Definition
2.2. Scope Of The Study
2.2.1. Objectives of Report
Chapter 3. Evolve BI Methodology
Chapter 4. Market Insights and Trends
4.1. Supply/ Value Chain Analysis
4.2. Porter’s Five Forces Analysis
4.2.1. Threat Of New Entrants
4.2.2. Bargaining Power Of Buyers
4.2.3. Bargaining Power Of Suppliers
4.2.4. Threat Of Substitutes
4.2.5. Industry Rivalry
4.3. Impact of COVID-19 on Customer journey analytics Market
4.3.1. Impact on Market Size
4.3.2. data sourcer Trend, Preferences and Budget Impact
4.3.3. Regulatory Framework/Government Policies
4.3.4. Key Players Strategy to Tackle Negative Impact
4.3.5. Opportunity Window
Chapter 5. Market Dynamics
5.1. Introduction
5.2. DRO Analysis
5.2.1. Drivers
5.2.2. Restraints
5.2.3. Opportunities
Chapter 6. Global Customer journey analytics Market, By Component
6.1. Introduction
6.2. Solutions
6.3. Services
Chapter 7. Global Customer journey analytics Market, By deployment mode
7.1. Introduction
7.2. On-premises
7.3. Cloud
Chapter 8. Global Customer journey analytics Market, By Application
8.1. Introduction
8.2. Customer Segmentation and Targeting
8.3. Customer Experience Management
8.4. Brand Management
8.5. Others
Chapter 9. Global Customer journey analytics Market, By data source
9.1. Introduction
9.2. Web
9.3. Social Media
9.4. Mobile
9.5. Email
Chapter 10. Global Customer journey analytics Market, By Region
10.1. Introduction
10.2. North America
10.2.1. Introduction
10.2.2. Driving Factors, Opportunity Analyzed and Key Trends
10.2.3. Market Size and Forecast, By Country, 2020 – 2028
10.2.4. Market Size and Forecast, By Component, 2020 – 2028
10.2.5. Market Size and Forecast, By deployment mode, 2020 – 2028
10.2.6. Market Size and Forecast, By Application, 2020 – 2028
10.2.7. Market Size and Forecast, By data sourcer, 2020 – 2028
10.2.8. US
10.2.8.1. Introduction
10.2.8.2. Driving Factors, Opportunity Analyzed and Key Trends
10.2.8.3. Market Size and Forecast, By Component, 2020 – 2028
10.2.8.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.2.8.5. Market Size and Forecast, By Application, 2020 – 2028
10.2.8.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.2.9. Canada
10.2.9.1. Introduction
10.2.9.2. Driving Factors, Opportunity Analyzed and Key Trends
10.2.9.3. Market Size and Forecast, By Component, 2020 – 2028
10.2.9.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.2.9.5. Market Size and Forecast, By Application, 2020 – 2028
10.2.9.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.3. Europe
10.3.1. Introduction
10.3.2. Driving Factors, Opportunity Analyzed and Key Trends
10.3.3. Market Size and Forecast, By Country, 2020 – 2028
10.3.4. Market Size and Forecast, By Component, 2020 – 2028
10.3.5. Market Size and Forecast, By deployment mode, 2020 – 2028
10.3.6. Market Size and Forecast, By Application, 2020 – 2028
10.3.7. Market Size and Forecast, By data sourcer, 2020 – 2028
10.3.8. Germany
10.3.8.1. Introduction
10.3.8.2. Driving Factors, Opportunity Analyzed and Key Trends
10.3.8.3. Market Size and Forecast, By Component, 2020 – 2028
10.3.8.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.3.8.5. Market Size and Forecast, By Application, 2020 – 2028
10.3.8.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.3.9. France
10.3.9.1. Introduction
10.3.9.2. Driving Factors, Opportunity Analyzed and Key Trends
10.3.9.3. Market Size and Forecast, By Component, 2020 – 2028
10.3.9.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.3.9.5. Market Size and Forecast, By Application, 2020 – 2028
10.3.9.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.3.10. UK
10.3.10.1. Introduction
10.3.10.2. Driving Factors, Opportunity Analyzed and Key Trends
10.3.10.3. Market Size and Forecast, By Component, 2020 – 2028
10.3.10.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.3.10.5. Market Size and Forecast, By Application, 2020 – 2028
10.3.10.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.3.11. Italy
10.3.11.1. Introduction
10.3.11.2. Driving Factors, Opportunity Analyzed and Key Trends
10.3.11.3. Market Size and Forecast, By Component, 2020 – 2028
10.3.11.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.3.11.5. Market Size and Forecast, By Application, 2020 – 2028
10.3.11.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.3.12. Rest Of Europe
10.3.12.1. Introduction
10.3.12.2. Driving Factors, Opportunity Analyzed and Key Trends
10.3.12.3. Market Size and Forecast, By Component, 2020 – 2028
10.3.12.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.3.12.5. Market Size and Forecast, By Application, 2020 – 2028
10.3.12.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.4. Asia-Pacific
10.4.1. Introduction
10.4.2. Driving Factors, Opportunity Analyzed and Key Trends
10.4.3. Market Size and Forecast, By Country, 2020 – 2028
10.4.4. Market Size and Forecast, By Component, 2020 – 2028
10.4.5. Market Size and Forecast, By deployment mode, 2020 – 2028
10.4.6. Market Size and Forecast, By Application, 2020 – 2028
10.4.7. Market Size and Forecast, By data sourcer, 2020 – 2028
10.4.8. China
10.4.8.1. Introduction
10.4.8.2. Driving Factors, Opportunity Analyzed and Key Trends
10.4.8.3. Market Size and Forecast, By Component, 2020 – 2028
10.4.8.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.4.8.5. Market Size and Forecast, By Application, 2020 – 2028
10.4.8.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.4.9. India
10.4.9.1. Introduction
10.4.9.2. Driving Factors, Opportunity Analyzed and Key Trends
10.4.9.3. Market Size and Forecast, By Component, 2020 – 2028
10.4.9.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.4.9.5. Market Size and Forecast, By Application, 2020 – 2028
10.4.9.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.4.10. Japan
10.4.10.1. Introduction
10.4.10.2. Driving Factors, Opportunity Analyzed and Key Trends
10.4.10.3. Market Size and Forecast, By Component, 2020 – 2028
10.4.10.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.4.10.5. Market Size and Forecast, By Application, 2020 – 2028
10.4.10.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.4.11. South Korea
10.4.11.1. Introduction
10.4.11.2. Driving Factors, Opportunity Analyzed and Key Trends
10.4.11.3. Market Size and Forecast, By Component, 2020 – 2028
10.4.11.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.4.11.5. Market Size and Forecast, By Application, 2020 – 2028
10.4.11.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.4.12. Rest Of Asia-Pacific
10.4.12.1. Introduction
10.4.12.2. Driving Factors, Opportunity Analyzed and Key Trends
10.4.12.3. Market Size and Forecast, By Component, 2020 – 2028
10.4.12.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.4.12.5. Market Size and Forecast, By Application, 2020 – 2028
10.4.12.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.5. Rest Of The World (RoW)
10.5.1. Introduction
10.5.2. Driving Factors, Opportunity Analyzed and Key Trends
10.5.3. Market Size and Forecast, By Component, 2020 – 2028
10.5.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.5.5. Market Size and Forecast, By Application, 2020 – 2028
10.5.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.5.7. Market Size and Forecast, By Region, 2020 – 2028
10.5.8. South America
10.5.8.1. Introduction
10.5.8.2. Driving Factors, Opportunity Analyzed and Key Trends
10.5.8.3. Market Size and Forecast, By Component, 2020 – 2028
10.5.8.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.5.8.5. Market Size and Forecast, By Application, 2020 – 2028
10.5.8.6. Market Size and Forecast, By data sourcer, 2020 – 2028
10.5.9. Middle East & Afirica
10.5.9.1. Introduction
10.5.9.2. Driving Factors, Opportunity Analyzed and Key Trends
10.5.9.3. Market Size and Forecast, By Component, 2020 – 2028
10.5.9.4. Market Size and Forecast, By deployment mode, 2020 – 2028
10.5.9.5. Market Size and Forecast, By Application, 2020 – 2028
10.5.9.6. Market Size and Forecast, By data sourcer, 2020 – 2028
Chapter 11. Competitive Landscape
11.1. Introduction
11.2. Vendor Share Analysis, 2020/Key Players Positioning, 2020
Chapter 12. Company Profiles
12.1. Google
12.1.1. Business Overview
12.1.2. Financial Analysis
12.1.3. Product Portfolio
12.1.4. Recent Development and Strategies Adopted
12.1.5. SWOT Analysis
12.2. Microsoft
12.2.1. Business Overview
12.2.2. Financial Analysis
12.2.3. Product Portfolio
12.2.4. Recent Development and Strategies Adopted
12.2.5. SWOT Analysis
12.3. Genesys
12.3.1. Business Overview
12.3.2. Financial Analysis
12.3.3. Product Portfolio
12.3.4. Recent Development and Strategies Adopted
12.3.5. SWOT Analysis
12.4. Teradata
12.4.1. Business Overview
12.4.2. Financial Analysis
12.4.3. Product Portfolio
12.4.4. Recent Development and Strategies Adopted
12.4.5. SWOT Analysis
12.5. Company 5
12.5.1. Business Overview
12.5.2. Financial Analysis
12.5.3. Product Portfolio
12.5.4. Recent Development and Strategies Adopted
12.5.5. SWOT Analysis
12.6. Pointillist
12.6.1. Business Overview
12.6.2. Financial Analysis
12.6.3. Product Portfolio
12.6.4. Recent Development and Strategies Adopted
12.6.5. SWOT Analysis
12.7. BryterCX
12.7.1. Business Overview
12.7.2. Financial Analysis
12.7.3. Product Portfolio
12.7.4. Recent Development and Strategies Adopted
12.7.5. SWOT Analysis
12.8. inQuba
12.8.1. Business Overview
12.8.2. Financial Analysis
12.8.3. Product Portfolio
12.8.4. Recent Development and Strategies Adopted
12.8.5. SWOT Analysis
12.9. Kitewhee
12.9.1. Business Overview
12.9.2. Financial Analysis
12.9.3. Product Portfolio
12.9.4. Recent Development and Strategies Adopted
12.9.5. SWOT Analysis
12.10. Verint
12.10.1. Business Overview
12.10.2. Financial Analysis
12.10.3. Product Portfolio
12.10.4. Recent Development and Strategies Adopted
12.10.5. SWOT Analysis
Chapter 13. Key Takeaways
